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Returns

Start a Return

We want you to love your AyuRadiance products. If you are not completely satisfied with a purchase*, please initiate a return within 15 days of delivery date for a full refund.

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Returns Policy

You may return new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You will send a return label by email within 3 business days after you submit the above return request form.

If you need to return a product which is not due to seller's error, you will bear the cost of shipping.

You should expect to receive your refund within two weeks of the receipt of your returned item. However, in many cases you will receive a refund more quickly. This time period includes the time it takes us to process your return once we receive it (3 to 5 days), and the time it takes your bank to process our refund request (5 to 10 days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Returns may take up to 2 weeks to process

Once your return is authorized, you’ll receive step-by-step instructions.

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Select the items to return

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Stick it in the mail

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Get a refund confirmation

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